We understand that you have a choice and we appreciate every opportunity to serve the families in our community. At Mountain Medical Clinic, we pride ourselves on providing the very best in custom, individualized care from the beginning of life and throughout every stage of development. If at anytime you feel that you are not receiving the very best in professional care, world class customer service, or clear communication, please let our nurses know immediately. We want your decision to trust us with your family's healthcare needs to be a great one.
If you have questions, please call (931) 924-8000
Refills should be requested at your office visit. Any other refill requests will require a 3 WORKING DAY notice (working days that your provider is in the office).
Please bring ALL MEDICATIONS in the ORIGINAL BOTTLES every time you come in for an office visit. This helps in filling your prescription correctly.
We are not able to call or send in your prescription on the same day unless done at the time of your visit. Please check with your pharmacy to see if your medication is ready for pick up before you call us to see if it has been sent in.
If you have changed pharmacies please make us aware of any changes. In order for prescriptions to be sent to the correct pharmacy, we only need one local pharmacy listed and one mail order pharmacy (if you use one).
If you are calling about lab results, test results, referrals or appointments, please call on the day that your provider is in the office, otherwise information will not be available.
Our doctors and nurses are available to serve all of your health care needs, from regular check-ups to specialist consultations.
To make an appointment, call Toll Free (800) 424- DOCS (3627)
Or call our office at (931) 924-8000.
Here are a few helpful tips to make your visit to our offices more effective.
Write down any questions you may have prior to your visit. When it comes to your health, there are NO bad questions. You should feel comfortable asking your doctor anything related to your health or your understanding of our care plan.
As an active partner in your health care, you play a very important role. Bring a list of the medicines you/are taking, including names and the doses. For complex health needs, consider creating a medical history binder and include evaluations from other physicians. Having this with you will help expedite the process of treating your condition.
It's helpful to have an extra set of hands and ears when hearing new medical information, so if possible, bring another adult with you to the appointment. If we can help you in any way, please let us know.
Allow 10 to 15 minutes for the check-in process.
Bring a favorite book or you iPad to help make the time go by more quickly.
If you have to wait for your doctor because of an unexpected emergency or on a very busy day, remember that you will receive the same immediate care if you're in a similar situation.
Ask questions while meeting with your doctor. Also, remember to ask for any instructions from the doctor or letters of medical necessities that you may need.
As soon as you're done meeting with the doctor and nurse, take a few moments to write down some notes about what just happened during the visit; also write down any other questions you have and important phone numbers to call, such as the clinic's nursing line, prescription refill line and appointment line. When possible, make your follow-up appointment before you leave and write down new appointment dates.
Mountain Medical Clinic