Patient Guide 

Our Pledge

When it comes to who will be caring for your child, you have a choice. We understand that. Kids First Pediatrics strives to provide the very best collaborative care and a high level of convenience while delivering very clear communication with every family we care for. We treat children like children, not like small adults. This means, we respect them as individuals who are entitled to specialized care.

 If at any time you feel that we are not delivering on this promise, please contact Dr. Robinson immediately and we will take every step possible to making you 100% satisfied with our service. We look forward to seeing you!

Our Insurance Provider Network 

Please check the list (below) of major insurance plans that participate in the Kids First Pediatric network. Note: This is NOT a complete list. We accept most insurance plans. If you have questions regarding our insurance network, please contact our office (931) 363-4543

If you want to verify coverage, have questions regarding out of pocket expenses, or if you do not see you plan, we recommend that you call your insurance carrier or your employee benefits program for more information. Thank you.

Provider Names

Aetna

Americhoice

Amerigroup

Americhoice Secure PLUS

BCBC – all states

Cigna

Humana

Medicare

TennCare Select

Tricare Prime

Tricare Standard

ChampVA

Well Care (formerly Windsor Health)

United HealthCare

Patients may contact their carriers for specific benefit information.

For further information, please call Patient Financial Services at (931)363-9308 or contact our office at (931) 363-4543

About Your Visit

Dr. Robinson and his team are available to serve all of your child's health care needs, from regular check-ups to specialist consultations. Because Kids First is part of the growing Southern Tennessee Regional Health System, we have the resources, the access, and the relationships to care for your child's physical and emotional well being from birth through adolescence. 

To make an appointment, call (931) 363-4543.

Some Helpful Tips To Make Your Visit A Success!

Write it down before you arrive

Write down any questions you may have prior to your visit. When it comes to your child's health, there are no bad questions. We want you to feel comfortable asking us about your child's condition and our care plan. If you have questions, please ask!

Gather your information / Current medication(s)

As an active partner in your health care, you play a very important role. Bring a list of the medicines your child is taking, including names and the doses. For complex health needs, consider creating a medical history binder and include evaluations from other physicians.

Bring someone with you

It's helpful to have an extra set of hands and ears when hearing new medical information, so if possible, you are welcome to bring another adult with you to the appointment. If we can help you in any way, please let us know.

Arrive early

Allow 10 to 15 minutes for the check-in process. 

Bring a favorite book, your iPad and perhaps a favorite toy, to help make the time go by more quickly.

If you have to wait for your doctor because of an unexpected emergency or on a very busy day, remember that you will receive the same immediate care if you're in a similar situation.

Make the most of your appointment

Ask questions while meeting with your doctor. Also, remember to ask for any instructions from the doctor or letters of medical necessities that you may need.

After the appointment

As soon as you're done meeting with Dr. Robinson and his nurse, take a few moments to write down some notes about what just happened during the visit; also write down any other questions you have and important phone numbers to call, such as the clinic's nursing line, prescription refill line and appointment line. When possible, make your follow-up appointment before you leave and write down new appointment dates. 

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Kids First Pediatrics