The team at Southern Tennessee Internal & Family Specialists, when it comes to healthcare, you have a choice. We appreciate every opportunity we have to earn your trust through excellent care, strong service, and sound patient education. If you feel, at any time during your care, that we can improve our level of care, communication, or service to your entire family, please do not hesitate to let us know. We are here for you.
When it comes to maintaining and improving your health, there are no bad questions. Patient education is a high priority at Southern Tennessee Internal & Family Specialists.
Please do not be embarrassed about asking a question about your treatment.
Write down the questions you have before you arrive.
If you have questions about the information our doctors share with you or if you need clarification on any part of our care plan, please do not hesitate to stop the conversation and ask for clarification.
As an active partner in your health care, you play a very important role. Bring a list of the medicines you/are taking, including names and the doses.
For complex health needs, consider creating a medical history binder and include evaluations from other physicians.
It's helpful to have an extra set of hands and ears when hearing new medical information, so if possible, bring another adult with you to the appointment. If we can help you in any way, please let us know.
Allow 10 to 15 minutes for the check-in process. Delays do happen, so be prepared.
Bring a favorite book or iPad to help make the time go by more quickly.
If you have to wait for your doctor because of an unexpected emergency or on a very busy day, remember that you will receive the same immediate care if you're in a similar situation.
We do not wish to waste your time.
As soon as you're done meeting with the doctor and nurse, take a few moments to write down some notes about what just happened during the visit; also write down any other questions you have and important phone numbers to call, such as the clinic's nursing line, prescription refill line and appointment line. When possible, make your follow-up appointment before you leave and write down new appointment dates.