Patient Guide 

Thank you for choosing Southern Tennessee Neurology. Please take a minute and review our patient guide so that your visit to our office will be as efficient and comfortable as possible. Thank you. 

Our Insurance Provider Network

We know that when it comes to finalizing where you are going for care, accepted insurance providers ranks right up there with the overall quality of the care you will recieve.  Here is a list of the most common providers in our network. 

If you don't see what you're looking for, or have lingering questions, don't hesitate to call (931) 292-6644.

The Most Common Providers:

Aetna

Americhoice

Amerigroup

Americhoice Secure PLUS

BCBC – all states

Cigna

Humana

Medicare

TennCare Select

Tricare Prime

Tricare Standard

ChampVA

Well Care (formerly Windsor Health)

United HealthCare

If you want to verify coverage or have questions regarding out of pocket expenses, we recommend that you call your insurance carrier or your employee benefits program for more information. For further information, please call Patient Financial Services (931) 363-9308.

Helpful Tips To Make Your Visit A Success

Write it down before you arrive

When it comes to maintaining and improving your health, there are no bad questions. Patient education is a high priority at Southern Tennessee Neurology.

Please do not be embarrassed about asking a question about your treatment. 

Write down the questions you have before you arrive. 

If you have questions about the information our nurse shares with you or if you need clarification on any part of our care plan, please do not hesitate to stop the conversation and ask for clarification. 

Gather your information / Current medication(s)

As an active partner in your health care, you play a very important role. Bring a list of the medicines you/are taking, including names and the doses. 

For complex health needs, consider creating a medical history binder and include evaluations from other physicians.

Bring someone with you

It's helpful to have an extra set of hands and ears when hearing new medical information, so if possible, bring another adult with you to the appointment. If we can help you in any way, please let us know.

Arrive early

Allow 10 to 15 minutes for the check-in process. Delays do happen, so be prepared. 

Bring a favorite book or iPad to help make the time go by more quickly.

If you have to wait for your doctor because of an unexpected emergency or on a very busy day, remember that you will receive the same immediate care if you're in a similar situation.

We do not wish to waste your time.

Make the most of your appointment

Be on time.

Be prepared.

Remember to request notes for your employer while you are in the office.

After the appointment

As soon as you're done meeting with the doctor and nurse, take a few moments to write down some notes about what just happened during the visit; also write down any other questions you have and important phone numbers to call, such as the clinic's nursing line, prescription refill line and appointment line. When possible, make your follow-up appointment before you leave and write down new appointment dates.

Southern Tennessee Neurology