At Southern Tennessee Heart and Vascular, we understand you have a choice. We appreciate every opportunity we have to earn your trust through excellent care, strong service, and sound patient education. At anytime during your visit, you feel that we can improve our level of care, communication, or service to you or to your entire family, please do not hesitate to let us know. We are here for you.
We always welcome your feedback or suggestions. Please call: Office (931) 967-1100.
We know that when it comes to finalizing where you are going for care, accepted insurance providers ranks right up there with the overall quality of the care you will recieve. Here is a list of the most common providers in our network.
If you don't see what you're looking for, or have lingering questions, don't hesitate to call (931) 967-1100
Americhoice Secure PLUS
BCBC – all states
Well Care (formerly Windsor Health)
When it comes to maintaining and improving your health, there are no bad questions. Patient education is a high priority at Advanced Neurology. Please do not be embarrassed about asking a question about your treatment.
Write down the questions you have before you arrive.
If you have questions about the information our staff shares with you or if you need clarification on any part of our care plan, please do not hesitate to stop the conversation and ask for clarification.
As an active partner in your health care, you play a very important role. Bring a list of the medicines you/are taking, including names and the doses.
For complex health needs, consider creating a medical history binder and include evaluations from other physicians.
It's helpful to have an extra set of hands and ears when hearing new medical information, so if possible, bring another adult with you to the appointment. If we can help you in any way, please let us know.
Allow 10 to 15 minutes for the check-in process. Delays do happen, so be prepared.
Bring a favorite book or iPad to help make the time go by more quickly.
If you have to wait for your doctor because of an unexpected emergency or on a very busy day, remember that you will receive the same immediate care if you're in a similar situation.
We do not wish to waste your time.
Be on time.
Remember to request notes for your employer while you are in the office.
As soon as you're done meeting with the doctor and nurse, take a few moments to write down some notes about what just happened during the visit; also write down any other questions you have and important phone numbers to call, such as the clinic's nursing line, prescription refill line and appointment line. When possible, make your follow-up appointment before you leave and write down new appointment dates.
If you want to verify coverage or have questions regarding out of pocket expenses, we recommend that you call your insurance carrier or your employee benefits program for more information. For further information, please call Patient Financial Services (931) 363-9308 or contact our Office (931) 967-1100.
Southern Tennessee Heart and Vascular